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New Training Products for...
Expeditor
Busser
Host/Hostess
Bar Staff
More info in the
next issue
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Waitstaff Training Package
Only $145.00
(Save $30.00!)
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"A Role in the Show changed the way my waiters think, my sales per waiter went up
average with 15% by selling more extras and by recommendation..."
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PLAN your work, then
WORK your plan | |
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"Make
People Happy"
Walt Disney Co. original
Mission Statement
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Welcome!
Welcome to the February edition of IT'S
SHOWTIME!, your monthly newsletter featuring articles, tips
and ideas for improving the performance of your team and the
profitability of your business. Compliments of Lexington
Interactive- ENJOY.
Show
your Waitstaff you love them this Valentine's Day! Provide training
that will help them to increase sales and boost their tips. A Role in the Show eLearning course includes a training workbook and guides to help managers provide effective shift meetings.
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This is Show Business!
In today's increasingly competitive
hospitality industry, owners and managers are constantly seeking the
answer to an important question- How do you recruit, retain, and
motivate a cast who are responsible for creating a "magical" experience
which exceeds your guest's expectations?
Some answers may be found by looking to succesful companies that are consistently achieving these goals.
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Team talk- A pre-shift meeting primer
However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement.
One of the most effective ways
managers can reinforce training is through short and well planned
pre-shift meetings. These are 10-15 minute sessions where
managers can build confidence and gain valuable feedback.
Typically held just prior to a
shift, the meetings are essential for improving customer care and
boosting average spend as they present an opportunity to exchange
ideas, test menu knowledge and highlight special dishes.
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