Fraud / Theft Awareness
More than ever, hotel, restaurant and resort companies are targets of fraud and cyber-crime. As a result, management must rely on frontline managers, supervisors and employees to detect and take prompt action to prevent and report these crimes. To help train employees to recognize and protect against such threats as embezzlement, forgery, shrink-age, cash theft and computer crimes, the publishers of White-Colar Crime Fighter and Cyber-Crime Fighter have developed a Web-based training course specifically designed to help personnel in all departments fight fraud.
Objectives
Upon completing the FraudAware/Hospitality course, managers, supervisors and front-line employees will be able to:
• Describe their role in detecting, reporting and preventing all major types of fraud from embezzlement, credit card fraud, food and beverage schemes, vendor scams, accounting fraud, payroll fraud, document forgery—to mention just a few.
• Recognize the value of—and take steps to safeguard—sensitive company information such as guest data, confidential marketing data, employee records and confidential financial information.
• Protect against a variety of cyber-crimes including employee network sabotage...cyber-extortion...virus, worm and other malicious code attacks...and internal computer abuse.
• Describe the legal repercussions of failing to protect against fraud and cyber-crime.
Course Modules
Module 1 — Introduction and Course Objectives
Through a series of hard-hitting, real-life cases, learners are introduced to the staggering variety of ways in which criminals can and do exploit weaknesses in hospitality company operations to commit economic and electronic crimes.
Topics…
• When Things Go Wrong (Several engaging case studies of how easily fraud and electronic crime is committed.)
• Fraud Awareness Quick Check (A short quiz to measure how much learners currently know about fraud)
• You’re the front-line (explains why each employee is critical to the fraud-prevention challenge.)
Module 2 — Defending Against Financial Crimes in Hospitality Companies
Employees learn how to recognize common—and not-so-common—forms of check and credit card fraud. They are introduced to the main motives for employee theft and how to spot the red flags of those crimes…how bosses may be playing games with financial numbers…how vendors con hotel or food and beverage employees and more.
Topics…
• Credit Card Fraud Schemes
• How Vendors Rip Off the Company
• Recognizing Check Fraud
• Why Employees Steal.. .And How to Stop Them
• Red Flags of Embezzlement
• Cyber-Crime Laws: How to Avoid Serious Trouble
Module 3 — Safeguarding Sensitive In formation and Privacy
In this module, learners are introduced to the concept that information is a major business asset—equal in value to money —and one that criminals can and increasingly do steal for profit. Employees learn how to protect against theft of sensitive, valuable information...by insiders and outsiders.
Topics…
• Information Is an Asset
• Types of Information and Why Criminals Steal It
• Guest Data
• Financial data
• Trade Secrets
• Employee records
• Marketing Strategies
• Credit card numbers
• Indicators of Crimes Involving Sensitive Information
• How to Report and Take Action Against Confidential Information Thieves
Module 4 — Protecting Against Computer and Internet Crime
This module introduces employees to the variety of Internet and computer crimes they may encounter on the job. They learn how both criminals and malicious employees utilize the computer and Internet not only to steal valuable proprietary information, but also to sabotage company networks, commit credit card fraud, alter sales, purchasing and inventory data, harass co-workers and defraud customers.
Topics…
• Protecting Your Password
• Crime-Conscious Computing (What employees can and cannot do with their office computers)
• Reporting credit card skimming
• Defending Against Cyber-Harassment of (and by) Employees
• Protecting Against Software Piracy
• Recognizing Cyber-Scams
• Preventing Restaurant and Bar Sales Scams
• Downloading Pornographic Materials
• Inappropriately Sharing Proprietary Information
Customization Options
FraudAware/Hospitality can be tailored to include the following value-added features:
Company anti-fraud or ethics policy, computer/Internet usage policy, property-specific content and scenarios.
Pre-Course Assessment: Your company can choose to administer a survey to measure employee fraud and cyber-crime awareness before implementing the FraudAware/Hospitality program.
Post-Course Assessment — At the company’s option, employees can be directed to complete a learning assessment at the end of the course to measure their acquisition of key course content.
Estimated time to complete the course: 1.5 hours
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